Finalists for the Service Excellence Award 2011
Mawson & Company, sponsors of
the Service Excellence Award in Winchester Business
Excellence Awards have short listed their category
down to a final 4.
Tony Mawson, Mawson & Company,
comments:
“Each business is heavily focused on customer
service and producing the very best for their
clients. This year it will be a challenging job
to differentiate between them to find that little
bit extra that made them a winning business. We
are delighted to be sponsoring this category”.
Bereweeke Nursing Home
Bereweeke Nursing Home is a 54 bedded home located
in Bereweeke Road, Winchester and provides care
for elderly people with dementia. In order to
deliver a high quality service to their residents,
in addition to personal care, they also provide
a wide range of activities in the home. These
include one to one reading or pampering, arts
and crafts and trips out. Bereweeke Nursing Home
is also part of Bupa Care Services and they have
introduced a new training programme of Person
First, Dementia Second which 90% of their staff
have already successfully completed.
Greens Restaurant and Bar
Greens Restaurant and Bar is situated in Wickham,
near Winchester and over the past 25 years they
have consistently focused on always exceeding
their customers expectations. Their introduction
programme for new staff focuses firmly on training
to uphold the core values of the business. Their
core values include giving their customers a memorable
dining experience by combining a warm welcome
with a caring and sincere service. Greens are
aware of changing customer requirements and they
continually make improvements to their service
in order to maintain their reputation for excellence.
Jeremy France Jewellers
Jeremy France Jewellers is an independent retailer
and working goldsmiths, now celebrating 20 years
in Winchester city centre. It is unique in the
area for exceptional customer service and ability
to offer a comprehensive range of jewellery services
all on-site. From mending a silver chain to selling
a £50,000 diamond solitaire, nothing is
too much trouble. With an on-site workshop, customers
have the reassurance that their jewellery is safe
and in experienced hands. Exquisite pieces of
jewellery are designed and handmade, with a guarantee
that if the client is not 100% happy, it will
be remade free of charge.
Whittard of Chelsea
Whittard of Chelsea have a clear mission statement:
"to surprise and delight our customers with
our passion for the very best tea, coffee and
related gifts from around the world". It
follows that the level of customer service given
by staff in the branches must support that philosophy
and make it a reality. The Winchester branch has
been nominated for the their level of customer
service in the Winchester shop and is designed
to implement that clearly-articulated business
strategy, with a high level of success.
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